Useful information and feedback help Booking Ninjas understand how your organization actually works.
The best feedback is specific. Explain what you do now, what you expected to see, what is missing or unclear, and why it matters to the operation.
What Information Is Most Useful?
- Your goal: what outcome are you trying to achieve?
- Your current process: how does the work happen today?
- The people involved: who starts, reviews, approves, or completes the work?
- The records involved: bookings, customers, members, spaces, invoices, work orders, or other items.
- Important rules: limits, approvals, timing, pricing, permissions, or exceptions.
- A real example: one normal case and, when useful, one difficult exception.
Concrete examples are usually more useful than broad comments such as “make this more flexible.”
How Should I Write Feedback?
A simple structure makes feedback easier to review:
- What I saw: describe the page, example, or proposed workflow.
- What I expected: explain how the process needs to work.
- Why it matters: explain the business effect.
- Example: give a real situation that shows the difference.
- Importance: say whether this is required, preferred, or only a question.
Good feedback explains the workflow, not only the screen. A screen can change. The business rule behind it is what the team needs to understand.
What Should I Avoid Sending?
Do not send passwords, full payment-card details, private login credentials, or sensitive personal information unless Booking Ninjas has specifically provided an approved and secure way to collect the information.
If an example contains real customer or employee data, remove details that are not needed to explain the issue.
Does Feedback Automatically Change the Project Scope?
No. Feedback can clarify an existing requirement, correct a misunderstanding, or introduce a new requirement.
If the feedback adds new work, integrations, rules, reports, or other requirements, Booking Ninjas may need to review the effect before it becomes part of the agreed scope.
See Reviewing Your Proposed Setup for how to compare what you see with the operation you need.
What Happens After I Submit Information?
The information can be used to clarify your needs, prepare later materials, refine a proposed setup, or decide what needs more discussion.
The exact next action depends on your stage. Submitting information does not guarantee that a specific later step happens immediately.
Continue with Understanding Your Next Steps. If the portal asks you to submit or start something, review What Are Booking Ninjas Client Portal Actions?. For general portal questions, see Client Portal Frequently Asked Questions.
Sources and Further Reading
- Booking Ninjas Knowledge Center: Your First Steps — encourages users to note what is unclear and review the information relevant to their own operation.
- Booking Ninjas Knowledge Center: Demo Materials — explains that examples support evaluation and may not match the final setup exactly.