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FAQs about Bookingninjas Property Management System

Booking Ninjas FAQs

We understand that property management software isn’t the easiest thing for people outside the industry to understand. Because of this, we receive a lot more questions than other businesses in the hospitality industry. And even for professionals that do have an understanding of PMS, we get several questions about the specification and use cases for our software. This is why we’ve made this webpage - to clear up all confusion and to give you the answers to all your questions. Below are some of the most frequently asked questions at Booking Ninjas.

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What is Booking Ninjas?
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Booking Ninjas is the premier property management software for businesses in the hospitality industry. Through the use of state-of-the-art technology, our PMS consolidates all the departments of your property business into a single, easy-to-use platform. We also can achieve full mobility to allow property managers to manage their company from anywhere in the world on any smart device. We are the first and only cloud-based property management software to be an official partner of Salesforce, the world’s leading customer management solution.

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Why should I use Booking Ninjas?
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Because it’s 2020. And data is more valuable than ever before. We are a secure cloud-based PMS that can protect your property’s big data. Our software was built by career hotel professionals and top data scientists, making our property management system the most functional and useful on the market. Due to our partnership with Salesforce, we have unlimited access to the world’s sharpest technology that can be used to take your property into the digital era. We call that digital transformation.

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What does Booking Ninjas do?
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Booking Ninjas is an innovative, cloud-based PMS solution designed to kill that slow, ancient PMS you're stuck with. Hospitality groups, real estate companies, and boutique hotels can all manage their booking engine website, phone systems, point-of-sale, OTA/GDS booking channel integrations, and financial transactions all from one place, anywhere in the world, even by mobile device. It uses the vast library of Salesforce integrations to help you build custom property management software for your business. Backed by a constantly adapting, machine learning Einstein property management AI, Booking Ninjas is built for the future.

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Is it expensive to use Booking Ninjas?
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For the amount of advanced technology you will benefit from, our deals are a steal! Pricing depends on a variety of factors including type of property, number of rooms, how many authorized users you’d like, and number of POS systems you’d like to integrate. We provide the most bang for your buck as no other PMS can match our technological capabilities. You can view all cost info on our pricing page.

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Our PMS customer service sucks. How is Booking Ninjas any different?
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The number one complaint property managers have with their current property management software is customer service - in that there is none! A lot of hotel software systems just simply organize your company’s info. Truthfully, if a property manager was an organized individual they wouldn’t even need these systems. That’s why we not only offer optimal organization for our customers, but tools to help you better manage your property and grow your business. Our cloud-based AI capacity analyzes your property data and provides valuable information and smart suggestions on how to save your company time and money.

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How do I get started?
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Getting started on implementing a PMS to your property is as simple as picking up your phone and calling (917)-600-3245 for an introductory call. Be prepared to answer the following questions - How many rooms/units would you want covered, Number of authorized users needed, and how many POS systems you would want to integrate. Not ready yet? Feel free to schedule a call with us and we’ll contact you at your requested date and time.

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Why do I need property management software?
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Simply put, property management software makes running your property much easier. This is because every department of your business is now on one platform, which makes communication between departments instant. Keeping all documents, projects, reservations, and transactions in one place saves you a ton of time and money. Not to mention the numerous tools that become available to you once you implement the software that benefit not only your staff, but your customers too.

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Can your PMS actually help my property’s sales?
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This is one of the biggest benefits of being an official Salesforce partner. Einstein Analytics is the single best data analysis tool on the software market today. For example, say a company was having trouble identifying if leads were hot or cold. Using Einstein Discovery, artificial intelligence will leverage your property’s past data to determine the percentage that a specific lead will close, and how soon you could expect that. This allows you to focus more on the leads that have a higher percentage of closing.

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How can I know that I can trust you with my sensitive data?
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Well we’re a cloud-based PMS backed by Salesforce, which offers the most security for your company’s big data. Most of the largest, most successful businesses in the world run through the Salesforce platform. In 2020, you’ll start to see a lot more companies offering Data-as-a-Service, which will charge you for your data. Our data storage is included with your property management software. Also, our company’s success directly correlates with the success of our clients. So we have no incentive to not take every precaution with your company’s sensitive information.

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Does your PMS follow GDPR guidelines?
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Absolutely, and this is very important in 2020. More and more countries are starting to adopt data protection laws. It is becoming mandatory to abide by these guidelines. We’ve been following GDPR since it’s adoption and work with many properties in Europe. GDPR regulation is built in to our software so you don’t need to worry about whether your property is following the proper data etiquette. Read more about our GDPR policy here.

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I’m worried I won’t know how to operate the advanced technology Booking Ninjas offers.
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Not to worry. On top of our cloud-based property management software being easy-to-use, our live support team offers 24/7 assistance for our clients. The great thing about our technology is that it does almost all of the work for you. Essentially, all you need to know is where to find the information you’re looking for.

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Is your property management system made exclusively for hotels?
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Of course not! There’s a reason we don’t call our system “hotel management software”. We handle all different types of properties; motels, resorts, b&b’s, country clubs, co-working spaces, offices, event spaces, restaurants, hostels, parking facilities, and self-storage facilities. Plus, our PMS is fully customizable so no matter what property you own, the settings are set to specifically fit your property and what you want to get out of the system. All of our top notch features are available for any property.

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Do I need to run my business through Salesforce in order to implement your PMS?
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No. While it’s more beneficial and useful to be familiar with Salesforce beforehand, it is not a necessity. Booking Ninjas will simply migrate your data to our platform, allowing our tools and features to digest and analyze the data and get you on your way to running a smooth, efficient property business. The potential for our cloud-based property management software is limitless. It’s your canvas. Our developers can suit the software to your most desired needs.

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What are some cool features your PMS can provide to my property?
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Where do we begin? You can start by looking at our Feature Spotlight page where we go into detail about each of our unique features. We offer features that literally benefit every department of your property business. Whether it’s our all-in-one Availability Grid that allows you to manage hotel, event, restaurant, and spa bookings all at once. Or maybe our Channel Manager which lets you extract data from third-party travel sites to get to better know your guest’s preferences. We have more features than any other PMS on the market.

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I want to customize my PMS layout. I don’t like the default settings.
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Perfect, how would you like it? It’s as easy as that. Our top-of-the-line software developers can easily customize your PMS to fit your company’s preferences. Our software is fully scalable and highly integratable. In fact, before we even begin implementing the PMS, we will ask about any specifications you’d like and continually work on it until you are satisfied. A satisfied customer means a satisfied Booking Ninjas.

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I’m worried about new hires having access to my company’s private data.
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One step ahead of you. One of the features our PMS offers is full Access Control, meaning you are able to control what users are able to view specific areas of the software. Let only execs or high-ranking employees view your property’s sensitive data. Also, it’s a nice morale booster for recently promoted employees to gain access to new parts of the property management software. This makes it easier to delegate a proper hierarchy when it comes to employee responsibility.

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How secure is your pms?
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Our property management system is extremely secure. We have the backing of the industry leading customer solution manager Salesforce which has grown monumentally over the past few years to become a billion dollar company and one of the hottest stocks on Wall Street. Our PMS is protected in the cloud, so your data will never be lost. We also closely abide by GDPR and CCPA guidelines to ensure that your property is always abiding by these data laws.

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I run an enterprise that would require over 300 users. Property management software is too expensive to invest in.
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Well luckily for you, we do offer discounts for enterprises that fall under this scenario, as well as non-profits. You can find all of our information on our pricing page. In this specific situation, it would be best to give us a call at (917)-600-2345 Monday-Friday during business hours. You may also schedule a time for us to call you here.