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Communication Feature

SMS & WhatsApp Messaging

Send SMS and WhatsApp messages from connected Booking Ninjas workflows for reminders, updates, confirmations, and customer communication.

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Connect messaging to the work already happening in Booking Ninjas.

Booking Ninjas already knows when bookings, invoices, payments, requests, events, and other operational changes happen.

Communication Hub can use those events to support email, SMS, and WhatsApp messaging from the same operational environment.

Use Messaging Across Daily Operations

Connect messages to customer and operational events instead of managing communication separately.

Automated Messages

Trigger selected messages from booking, billing, payment, or operational events.

SMS

Send short mobile updates, reminders, and confirmations.

WhatsApp

Use WhatsApp for supported customer messaging workflows.

Message History

Keep available communication activity closer to the related customer record.

Automate Common Communication

Send the right message when a defined event happens.

Payment Reminders

Send reminders before or around a selected billing milestone.

Booking Confirmations

Send selected booking details or confirmations after the reservation is created.

Service Updates

Keep customers informed when a selected request or service workflow changes.

Event Reminders

Send reminders before appointments, events, check-ins, or other scheduled activity.

One Hub for Email, SMS, and WhatsApp

Communication Hub brings three common communication channels into one Booking Ninjas add-on.

Email

Use email for longer transactional and operational communication.

SMS

Use SMS for short reminders, confirmations, and time-sensitive updates.

WhatsApp

Use WhatsApp where it fits your customer communication workflow.

Scale Communication Across Your Organization

Use shared messaging workflows across locations, teams, and customer journeys.

  • Booking and reservation communication
  • Payment and billing reminders
  • Membership communication
  • Event reminders
  • Operational updates
  • Customer follow-ups

Messaging Still Depends on Channel Rules

SMS and WhatsApp messaging can be affected by sender registration, destination country, consent requirements, templates, carrier rules, WhatsApp policies, and other external requirements. Available workflows depend on the configured communication setup.

Verified in the Salesforce Ecosystem.

Booking Ninjas is listed on Salesforce AppExchange.

Pricing

Add Communication Hub when you need SMS, WhatsApp, and expanded messaging inside Booking Ninjas.

Software foundation

Core Package

$400 / month

Starts with 1–50 Active Bookable Units.

  • Booking Engine + Reservation System
  • Availability Management + Rate Controller
  • Billing and Invoicing
  • Group Booking
  • Request and Contact Management
  • Standard reports and dashboards
  • Basic transactional communication
View the Core Package →
Messaging add-on

Communication Hub

$100 / month

Per organization.

  • Up to 5,000 emails
  • Up to 500 SMS messages
  • Up to 500 WhatsApp messages
  • Connected communication workflows
  • Customer and operational messaging
  • Email, SMS, and WhatsApp in one add-on
View Communication Hub →
Annual billing: save 5% on Core and recurring add-ons. Implementation is separate and quoted based on your workflows, messaging setup, configuration, testing, training, and rollout needs. Additional messaging volume, carrier requirements, phone numbers, sender registration, WhatsApp requirements, or other third-party charges may be separate.

Manual Messaging vs Connected Messaging

Use operational events to drive communication instead of sending every message manually.

Capability Separate Messaging Booking Ninjas Communication Hub
Message triggers Sent manually Can follow workflow events
SMS Separate service Included in Communication Hub allowance
WhatsApp Separate service Included in Communication Hub allowance
Email Managed separately Included in the same add-on
Operational context Often separate from the record Messaging can use Booking Ninjas workflow data

Frequently Asked Questions

What does SMS Integration do?

It lets Booking Ninjas workflows send SMS messages for selected reminders, confirmations, updates, and customer communication.

Does Booking Ninjas support WhatsApp messaging?

Yes. Communication Hub includes WhatsApp messaging for supported workflows, subject to the configured WhatsApp setup and messaging requirements.

Can messages be automated?

Yes. Messages can be triggered by selected Booking Ninjas workflow events such as bookings, billing milestones, payments, reminders, or operational updates.

How much does Communication Hub cost?

Communication Hub is $100/month per organization and includes up to 5,000 emails, 500 SMS messages, and 500 WhatsApp messages.

What happens if we need more messaging volume?

Higher messaging volume can be reviewed separately based on the communication channels, destination, usage, and provider requirements.

Is SMS included in the Core Package?

Core includes basic transactional communication. Communication Hub is the $100/month add-on for expanded email, SMS, and WhatsApp messaging.

Connect Messaging to Your Operations

Tell us how you want to use SMS, WhatsApp, and email across your customer workflows.

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