Email, SMS & WhatsApp in One Communication Hub
Draft and manage broader customer and member communication from the same Salesforce-native environment as your bookings, memberships, billing, classes, events, and daily operations.
Communication Hub Is a $100/Month Extension
One organization. Three messaging channels. One shared communication workflow.
Per Organization / Month
Communication Hub adds broader multichannel communication to the Booking Ninjas setup.
Emails Included
Monthly email allowance for broader communication and follow-up.
SMS Included
Monthly SMS allowance for configured messaging workflows.
WhatsApp Included
Monthly WhatsApp allowance for configured messaging workflows.
Watch the Communication Hub in Action
Show how staff move from customer context to the right communication channel without leaving the operating workflow.
Draft & Send Content
Show a staff member drafting message content, refining it for the audience, and sending it from the relevant customer or operational context.
SMS
Show a short customer message and how the conversation remains connected to the record staff are working from.
Show a WhatsApp conversation and the staff-side history used for ongoing follow-up.
Verified in the Salesforce Ecosystem.
Booking Ninjas is publicly listed on Salesforce AppExchange, giving buyers an external place to review the product and its public pricing reference.
Draft Message Content Inside the Communication Workflow
Help staff prepare clear customer-facing content for email, SMS, and WhatsApp without starting every message from scratch.
Draft From Context
Use the customer and operational context available in Booking Ninjas to support relevant message drafting.
Adapt by Channel
Prepare a longer email, a concise SMS, or a conversational WhatsApp message for the communication channel being used.
Review Before Sending
Staff can review and adjust drafted content before it is sent through the configured communication workflow.
Use the Channel That Fits the Message
Keep email, SMS, and WhatsApp close to the customer record and the operational context behind the conversation.
Use email for longer messages, follow-up, documents, updates, or communication that needs more context.
SMS
Use SMS for short, direct updates when a concise mobile message is the right channel for the customer.
Use WhatsApp for conversational follow-up where the configured provider, sender, and recipient rules support it.
Communicate From the Context Staff Already Use
Keep the customer, booking, membership, billing, class, event, or request behind the conversation visible to staff.
Customer Context
Keep the conversation tied to the customer or contact record staff already use.
Operational Context
Reference bookings, memberships, classes, events, invoices, requests, or other connected records when relevant.
Conversation History
Keep relevant communication history visible so another staff member can understand the previous follow-up.
Team Handoff
Reduce the need to reconstruct customer context when a conversation moves between staff members.
Keep Transactional Messages and Broader Outreach Separate
Core handles basic operational messages. Communication Hub adds broader multichannel communication.
Included With Core
Basic transactional communications such as booking confirmations and reservation reminders stay in Core.
Communication Hub
Use Communication Hub for broader email, SMS, WhatsApp, conversation history, follow-up, and AI-assisted message drafting where configured.
Keep Messaging Rules Under Control
Communication workflows should reflect sender setup, permissions, customer preferences, and provider rules.
Permissions
Control which staff can access and use the configured communication workflows.
Sender Setup
Configure the email, SMS, and WhatsApp sender identities required by the provider.
Consent & Preferences
Use the consent, opt-out, and communication-preference process required for the business and jurisdiction.
Provider Rules
Delivery, templates, sender approval, and message availability depend on the configured provider and destination.
Communication Hub Adds the Messaging Layer
The underlying Booking Ninjas modules continue to own the booking, membership, billing, class, event, or portal workflow.
- Email, SMS, WhatsApp & Message Drafting — Communication Hub
- Booking Confirmations & Reservation Reminders — Core
- Bookings, Availability, Invoicing & Billing — Core
- Member Records, Plans, Benefits & Stored Value — Membership
- Class Scheduling, Enrollment & Attendance — Class App
- Event Workflows & BEO — Event Management
- External Self-Service — Portal Extension
Communication Hub Pricing
+$100/month per organization with included monthly email, SMS, and WhatsApp usage.
Communication Hub Extension
Email, SMS, WhatsApp, message drafting, and broader multichannel communication
Per Organization / Month
One Communication Hub extension for the organization.
Emails / Month
Included monthly email allowance.
SMS / Month
Included monthly SMS allowance.
WhatsApp / Month
Included monthly WhatsApp allowance.
Minimum Subscription
Booking Ninjas starts at $400/month. If Core is required, Core + Communication Hub starts at $500/month.
Separate When Needed
Implementation, higher usage, provider/carrier fees, new integrations, and client-specific communication logic may be priced separately. Learn why →
Communication Hub: Booking Ninjas vs Other Approaches
Compare disconnected messaging tools with a communication layer connected to Booking Ninjas operations.
| Capability | Separate Messaging Apps | Booking Ninjas | Standalone CRM Messaging Tool |
|---|---|---|---|
| Separate inbox / tool | Communication Hub | Usually supported | |
| SMS | Separate provider / app | Communication Hub | Usually supported |
| Separate provider / inbox | Communication Hub | Depends on product | |
| Content drafting | Written manually in each tool | AI-assisted drafting where configured | Depends on product |
| Customer context | Manual lookup | Connected to BN records | Requires integration |
| Conversation history | Split across tools | Shared operational context | Usually supported |
| Transactional booking messages | Separate setup | Basic messages remain in Core | Depends on product |
| Salesforce context | No native connection | Salesforce-native | Requires integration |
| Monthly extension price | Multiple vendor costs | +$100 / organization | Vendor pricing varies |
Frequently Asked Questions
Keep Customer Communication Close to the Work
Use Communication Hub to draft and send email, SMS, and WhatsApp messages, then connect those conversations to the Booking Ninjas workflows your team already uses.