Tenant Portal on Salesforce
Give tenants one place to access account information, billing, documents, service requests, and other self-service workflows connected to your property operations.
Connect tenant self-service to the operation behind it.
Booking Ninjas can give tenants controlled access to selected account details, invoices, payment workflows, documents, service requests, communications, and other property-related records.
Portal activity can stay connected to the Salesforce records and operational workflows your team uses instead of creating a separate tenant-information system.
Give Tenants Secure Account Access
Expose the information tenants need while controlling what remains internal.
Profile Information
Let tenants view or update permitted contact and account information.
Documents
Make selected agreements, forms, notices, and other documents available through the portal.
Billing Information
Surface configured invoices, balances, and payment history where appropriate.
Account Status
Show selected account or service information relevant to the tenant experience.
Connect Tenant Requests to Staff Workflows
Let tenants submit maintenance or service requests without relying on scattered email.
Submit Requests
Collect structured maintenance, service, or property-related requests through the portal.
Add Supporting Information
Allow supporting notes, images, or documents where they are part of the configured request workflow.
Route the Request
Assign selected requests to the appropriate person, team, role, or queue.
Show Status Updates
Expose approved request status information so tenants can see what is happening next.
Make Billing Easier to Access
Bring selected invoices, balances, payments, and recurring charges into the tenant experience.
Invoices
Give tenants access to configured invoices and billing records.
Payment Actions
Support online payment workflows when the required payment setup is configured.
Payment History
Surface available payment activity and account history where appropriate.
Recurring Billing
Connect recurring charge workflows to the tenant account when recurring billing is part of the setup.
Show Each Tenant the Right Information
Configure access around tenant type, property, unit, account, program, or other operating criteria.
Tenant Dashboard
Shape the landing experience around relevant records, services, and actions.
Role-Based Access
Control which records, documents, balances, and actions external users can access.
Property & Unit Context
Connect tenant access to the appropriate property, unit, or account structure.
Targeted Communication
Use configured groups or records to support relevant tenant updates and notifications.
Keep Tenant Activity Connected Across Properties
Use Salesforce records and reporting to coordinate tenant-facing activity across the property structure in your implementation.
- Connect tenant records to the appropriate property or unit.
- Keep requests tied to the tenant and related operational record.
- Review available billing and payment activity with the account.
- Use configured permissions across different properties or user groups.
- Track selected portal submissions and workflow history.
- Use Salesforce reports and dashboards with the data available in your setup.
Keep the Tenant Portal Connected to Salesforce Operations
Tenant activity can connect directly to the Booking Ninjas records and workflows your staff already use.
Tenant Records
Keep tenant profile and portal activity connected to the relevant Salesforce records.
Request Workflows
Turn tenant submissions into structured staff follow-up instead of disconnected form entries.
Billing Workflows
Surface selected financial information from the underlying Booking Ninjas billing records.
Reporting
Use available tenant and portal activity in configured Salesforce reports and dashboards.
Optional AI-Assisted Tenant Operations
AI can support suitable administrative and analytical use cases when the available data, governance, and workflow support it.
Request Summaries
Generate internal summaries from suitable tenant service or request records.
Recurring Request Patterns
Review historical request data for repeated service or maintenance patterns.
Communication Review
Analyze suitable interaction history to support human review of tenant communication.
Follow-Up Assistance
Use available operational context to help staff identify records that may need attention.
Where Tenant Portals Can Fit
Use tenant-style self-service where occupants need ongoing access to billing, requests, documents, or account information.
Tenant Portal Supports Self-Service and Property Operations
Booking Ninjas focuses on tenant access, requests, billing, documents, communication, and the operational workflows connected to them. It is not positioned as a replacement for every specialist lease-administration, property-accounting, legal, regulatory, or residential compliance platform. Those systems can remain in place and may be integrated when required.
Available on Salesforce AppExchange
Booking Ninjas is publicly listed on Salesforce AppExchange.
Tenant Portal Pricing
Add a Portal when tenant self-service is part of your operating model.
Tenant Portal
$100/month per portalUse one Portal configuration for the tenant-facing experience.
- External tenant self-service
- Configurable dashboard and access
- Selected account information
- Requests and supporting documents
- Selected billing and payment workflows
- Connected Salesforce records
Booking Ninjas Core
Starts from $400/monthFor 1–50 Active Bookable Units when the tenant experience also uses Booking Ninjas Core booking and operational capabilities.
- Booking Engine and Reservation System
- Availability Management and Rate Controller
- Group Booking
- Billing and Invoicing
- Request and Contact Management
- Property Management and Front Desk
- Check-in / Check-out
- Standard reports and dashboards
Manual Tenant Service vs Connected Self-Service
Keep tenant-facing activity closer to the records and workflows your staff already manage.
| Capability | Manual / Separate Portal | Booking Ninjas |
|---|---|---|
| Tenant self-service | May depend on staff or another platform | Available through the Portal add-on |
| Service requests | Often handled through email or forms | Can enter the configured operational workflow |
| Billing visibility | May require a separate billing portal | Can surface configured Booking Ninjas billing records |
| Permissions | Depends on the external system | Can be configured around Salesforce access and data |
| Operational context | Tenant activity may sit outside staff workflows | Can stay connected to Booking Ninjas operational records |
| Reporting | Data may need to be combined manually | Available portal activity can be reviewed with Salesforce reporting |
Frequently Asked Questions
Give Tenants One Place to Handle Everyday Requests
Show us what tenants need to access, what they should be able to submit, and how your team handles the follow-up today.