Booking Ninjas brings the room, reservation, rate, front-desk, and billing workflows hotels rely on into a modern experience—built on a powerful Salesforce foundation. Keep the depth. Lose the friction.
Bookings, rooms, and the work that follows.
Hotel teams deserve operational depth without crowded screens, endless workarounds, or another application for every new request.
In 2009, our team was running hospitality properties. The software was expensive, but the repetitive work never really went away.
So we built a system around the actual work. Then we brought it onto Salesforce to support more complex operations, new ideas, and long-term growth.
That original PMS experience still powers Booking Ninjas Core today. The platform has grown. The reservation remains at its center.
Read our story ↗Not a booking screen on its own. A working hotel PMS from availability to departure—and the records that follow.
See bookable inventory, dates, capacity, and status in the Availability Grid.
Keep room assignments, changes, group stays, and guest details together.
Apply the rate plans and booking rules your operation actually uses.
Handle arrival, departure, reservation updates, and stay activity in one workflow.
Keep amounts owed and invoices close to the booking and customer records.
Use connected Salesforce data for occupancy, property activity, and operational reports.
A few everyday actions from the Booking Ninjas Availability Grid. Watch the real product handle room availability and reservations.
Find open dates and make a drag-and-drop stay change.
Work from room availability into reservation creation.
Respond when a guest moves or a room needs attention.
A small hotel needs clear daily control. A hotel group needs that—and a shared view across properties.
Start with the hotel essentials. Give a small team one place for availability, reservations, arrival, guest records, and balances.
Configure shared processes across locations while keeping the operational records, teams, and permissions each property needs.
A new property, a restaurant, group events, a guest portal, more complex billing—these shouldn't mean starting over. The longer we work together, the more Booking Ninjas can be configured around your own processes and teams.
Some changes are configuration. Others need a planned integration or custom implementation. They build on the same Salesforce-native foundation.
What “your org” really means ↗Ready-made capabilities can sit around your reservations and guest records when the operation calls for them. Use only what fits.
Booking Engine, Reservation System, availability, rates, group bookings, front desk, invoices, billing, and standard reports.
Connect supported external booking channels and reservation delivery.
From $100 / property / monthAdd on-site selling and charges around the guest stay.
$100 / location / monthGive guests permitted self-service access to reservation information.
$100 / portal / monthConnect group bookings to event planning and BEO workflows.
$100 / location / monthExtend service into kitchen display workflows.
$100 / location / monthSupport repeat member relationships and stored value where relevant.
$100 / 1,000 active members / monthAdd broader Email, SMS, and WhatsApp communications.
$100 / organization / monthThe best cloud PMS isn't the one with the longest feature list. It's the one that handles your actual workflows, fits your team, and leaves room for change.
| What to compare | Traditional / older PMS approach | Standalone cloud PMS | Booking Ninjas |
|---|---|---|---|
| Daily user experience | Can have dense, older interfaces | Varies by vendor | Modern UI aligned with Salesforce SLDS 2 |
| Room & reservation workflows | Often mature | Varies by package | Core PMS workflows included |
| Billing & reporting | May use separate tools | Varies by product | Core invoicing, billing, reports |
| Hotel portfolio setup | Varies by vendor | Varies by plan | Configurable multi-property foundation |
| New operating requirements | Often add-ons or custom work | Vendor-specific modules | Optional extensions + scoped configuration |
| Salesforce data and workflow context | Typically integration-dependent | Typically integration-dependent | Salesforce-native records and workflows |
| Cloud PMS cost | Vendor quote | Vendor pricing varies | Core from $400/month; implementation separate |
PMS capabilities differ by provider and plan. Compare the workflows, integrations, reporting, and configuration that your hotel needs.
Whether you're buying for a small hotel or evaluating a multi-property PMS, start with the inventory and workflows you actually need.
For 1–50 Active Bookable Units. Managed Units remain unlimited; above 50 ABUs, tiered or volume pricing applies. Implementation is scoped separately.
$400 Core for the first 50 Active Bookable Units + $100 Channel Manager per property. Usage limits apply. Other extensions, implementation and third-party fees are separate.
A PMS should be easy to use without giving up the operational depth hotels need. Booking Ninjas combines a cleaner interface with a Salesforce-native foundation.
Clear layouts and consistent actions make everyday PMS work easier to follow, while the underlying records and workflows stay connected on Salesforce.
A foundation for connected records, user permissions, reporting, automation, and supported integrations.
AI workflows can be scoped separately around real business needs. They're not assumed to come with Core.
Booking Ninjas is publicly listed on AppExchange. Salesforce requires security review for applicable package types before listing.
Cloud property management, integrations, hotel groups, pricing, and what changes after launch.
A cloud PMS is property management software accessed online to manage hotel rooms, reservations, availability, rates, guest records, check-in and check-out, billing, and related operations. The exact capabilities depend on the product and its configuration.
Yes. Booking Ninjas began in hospitality and supports hotel room inventory, reservations, front-desk activity, rates, guest records, invoicing, billing, and reporting. Hotel-specific workflows are configured during implementation.
Yes. A small hotel can begin with Core for its essential booking and front-desk workflows. Multi-property hotel groups can configure shared processes and portfolio reporting while maintaining property-level records. Scope and pricing depend on the operating setup.
Channel Manager is an optional Booking Ninjas extension, not part of the base Core price. Its published starting price is $100 per property per month for a package that includes up to 50 connections and 100 channel reservations per month. Confirm supported channel connections and any additional usage with the team.
Core starts at $400 per month for the first 50 Active Bookable Units. A one-property hotel using Core plus the Channel Manager starts at $500 per month, before any additional units or extensions. Implementation, third-party services, and applicable platform fees are separate.
Yes. Core includes reservations, invoicing, billing, guest and contact records, and standard reporting on a Salesforce-native foundation. Payment processing, accounting links, and custom workflows depend on the supported integrations and agreed implementation.
Booking Ninjas combines a modern interface aligned with Salesforce Lightning Design System 2 and Salesforce-native property management workflows. Exact screens, roles, and workflows depend on each implementation.
AI is not assumed to be part of the Core subscription. AI use cases such as summaries, recommendations, or forecasting are evaluated and priced separately based on the data, workflow, implementation, and any provider costs.
Yes. As the hotel changes, the Booking Ninjas team can configure supported extensions, fields, rules, reports, permissions, portals, and workflows. More extensive changes may require separately scoped development, integrations, or testing.
Tell us what your hotel runs today, what's slowing the team down, and where you're headed. We'll show you how Booking Ninjas can fit the work now—and keep becoming a better fit over time.
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