A guest is a person who receives or uses a booked stay, service, space, or experience.
The guest may be the person who made the booking, but not always. One person can book for another person, or one booking can include several guests.
What Information Can Be Connected to a Guest?
- Name and contact details.
- The booking or stay connected to the guest.
- Room, space, service, or resource being used.
- Preferences or approved notes when needed.
- Invoices, payments, documents, or service requests when relevant.
The record should only hold information the organization needs to provide the service and manage the relationship.
Is a Guest the Same as a Customer?
Not always. A customer is the person or organization with the main commercial relationship. A guest is the person receiving the stay or service.
For example, a company can pay for a hotel stay while an employee is the guest. A parent can make a booking while a child is the participant or guest. Keeping these roles clear helps avoid putting every person into the same type of record.
How Can Guests Use Booking Ninjas?
Depending on the setup, guests can receive access to a secure portal for selected self-service tasks. Booking Ninjas' Guest Portal can give guests access to bookings, payments, invoices, documents, and service requests.
The exact actions available depend on the rules and permissions configured for that organization.
Sources and Further Reading
- Booking Ninjas: Guest Portal — shows guest access to booking, profile, payment, document, and service information.
- Booking Ninjas: Booking Management — shows how people and reservations connect to wider booking records.