How Payment Reminders Work

Payment reminders use invoice status and due dates to prompt customers before or after payment is due.

A reminder should use the current invoice status so customers are not asked to pay an amount that has already been paid, adjusted, disputed, or cancelled.

• The customer or billing contact.
• The invoice or scheduled payment.
• Amount due and remaining balance.
• Due date and current payment status.
• Reminder history and any pause or escalation status.

Define when reminders start, how often they repeat, whether they are sent before or after the due date, when they stop, and when an overdue balance should be escalated.

When payment is recorded, the reminder workflow should update or stop according to the configured rules. The system should still keep the reminder and payment history for later review.

See Payment Reminder and Invoice Management.

Related reading: How Discounts, Fees, and Taxes Work · How Payment Schedules Work.

• Booking Ninjas: Payment Reminder — covers pre-due alerts, overdue follow-ups, recurring reminders, escalation rules, and payment-status visibility.
• Booking Ninjas: Invoice Management — covers invoice status, aging, partial payments, and outstanding balances.
• Stripe Billing APIs
• Stripe: How Subscriptions Work
• Stripe: Refund and Cancel Payments
• Stripe: How Disputes Work

External references explain the underlying concepts; they do not imply Booking Ninjas requires or uses the referenced product.