A member is a person or organization with an ongoing membership relationship under defined rules, benefits, or access.
Unlike a one-time customer or guest, a member usually has a membership status that continues over a period of time. That relationship may include dues, renewal dates, benefits, discounts, access rights, events, or other services.
What Information Can Be Connected to a Member?
- Membership type or level.
- Start, renewal, and end dates.
- Member status.
- Dues, invoices, payments, or recurring charges.
- Benefits, discounts, or access rights.
- Bookings, events, programs, or participation history.
- Company or household relationships when relevant.
How Is a Member Different From a Customer?
A customer is a wider term for someone who receives or pays for a product or service. A member has an ongoing membership relationship with extra rules or benefits attached to it.
The same person can be both. For example, a gym member can also make a paid booking for a private class.
How Can Booking Ninjas Manage Members?
Booking Ninjas can connect member records with dues, renewals, payments, events, bookings, communications, and reporting. Current Booking Ninjas solutions for associations and community organizations use this connected membership model.
Booking Ninjas also offers a member portal module for secure self-service. Members can manage account information, register for events, track payments, and use other approved member actions depending on the setup.
Sources and Further Reading
- Booking Ninjas: Trade Association Management — shows member records, membership types, dues, renewals, events, payments, and self-service access.
- Booking Ninjas Platform — currently lists Member Portal as an enterprise module for account management, event registration, payments, and member engagement.