A chargeback is a payment dispute initiated through the card or payment network that can reverse funds and require the merchant to provide evidence or accept the loss.
A chargeback follows the payment provider or card network's dispute process. The merchant normally has a limited response window and may need to submit evidence linked to the original transaction.
What Should a Chargeback Case Keep?
- The original payment, invoice, or booking.
- The dispute reason or reason code.
- The response deadline.
- Supporting evidence and customer communication.
- The person responsible for the response.
- The final outcome and financial adjustment.
What Rules Should Be Defined?
Define who owns the dispute, how deadlines are tracked, which evidence should be collected, when a case is escalated, and how the final outcome is reflected in finance records.
What Happens After a Chargeback Decision?
The result should be recorded on the dispute case and matched to the related payment and financial adjustment. The history should stay available for later review and reporting.
Where Can You Review Chargeback Features?
See Chargeback Management for dispute cases, evidence, deadlines, outcomes, and transaction-level links.
What Should You Review Next?
Related reading: What Happens When a Payment Fails?.
Sources and Further Reading
- Booking Ninjas: Chargeback Management — covers dispute cases, original-transaction links, reason codes, response deadlines, evidence, and outcomes.
- Stripe Billing APIs
- Stripe: How Subscriptions Work
- Stripe: Refund and Cancel Payments
- Stripe: How Disputes Work
External references explain the underlying concepts; they do not imply Booking Ninjas requires or uses the referenced product.