Information can move between systems in real time, when an event happens, on a schedule, or through a manual transfer. The integration should define what moves, which direction it moves, and what happens if the transfer fails.
The exact integration design depends on data ownership, APIs, security, identifiers, update timing, and the workflow that needs the shared information.
What Information Needs to Move?
Start with the business event. A confirmed booking, received payment, completed signature, changed customer record, or revoked access may create a reason to send data to another system. Only send the fields that event requires.
Which System Should Own the Data?
Define the system of record for every important data type. Other systems can receive and use the data without becoming equally authoritative.
How Should Updates Be Triggered?
Use real-time or event-driven updates when another system must react quickly. Use scheduled synchronization when a delay is acceptable. Manual transfer is better reserved for low-volume, controlled work.
What Should Be Tested?
- Field mapping and identifiers.
- Create and update behavior.
- Duplicate handling.
- Failures and retries.
- Permissions and security.
- The business outcome after data arrives.
What Should You Review Next?
Related reading: Connecting an Existing Website · Integrations.
Sources and Further Reading
- Booking Ninjas: API Integration — covers REST APIs, webhooks, secure data exchange, and event-driven updates.
- Booking Ninjas: iPaaS Integration — covers orchestration, transformation, and multi-system synchronization.
- Salesforce Integration Patterns
- Salesforce Well-Architected: Secure
External references explain the underlying concepts; they do not imply Booking Ninjas requires or uses the referenced product.