Public Housing Authority Software
Booking Ninjas gives PHAs a Salesforce-powered platform to manage applications, resident services, inspections, maintenance, payments, and compliance with accuracy and full operational control.
Key Features for Public Housing Authorities
Enterprise-grade workflows for applications, compliance, inspections, payments, and resident services—powered by Salesforce for accuracy, automation, and full auditability.
Application & Eligibility Management
Digitize public housing and voucher applications. Track eligibility, waitlist status, household data, preferences, and certifications in a secure, auditable workflow.
Tenant & Household Record Management
Maintain complete resident records—income verification, documentation, correspondence, case notes, and recertification schedules—with full compliance oversight.
Automated Payments & Rent Calculations
Support income-based rent formulas, subsidy calculations, arrears tracking, utility allowances, and secure online payments for residents.
Maintenance & Work Order Coordination
Centralize maintenance requests, assign internal teams or contractors, track progress, and maintain audit trails for unit readiness and compliance repairs.
Inspections & Compliance Tracking
Conduct digital HQS, UPCS, and custom inspections using templates, photo documentation, mobile tools, and automated deficiency notifications.
Voucher & Program Administration
Manage HCV caseloads, re-exams, landlord forms, rent reasonableness, payment standards, and program compliance from one structured workflow.
Resident Communication & Engagement
Send notices, reminders, inspection updates, and event announcements with centralized communication logs and automated messaging.
Financial & Regulatory Reporting
Generate dashboards for occupancy, subsidy use, delinquency, maintenance KPIs, HAP tracking, and compliance metrics with audit-ready reports.
Document Management & Governance
Store leases, verification forms, inspection reports, certifications, and compliance documentation with secure access roles and audit controls.
Salesforce-Powered Enterprise Infrastructure
Benefit from Salesforce security, automation, analytics, integrations, and multi-program scalability across your full PHA portfolio.
Who It’s For
Built for agencies and organizations responsible for delivering safe, compliant, and community-focused housing programs.
- Public Housing Authorities (local and regional)
- Affordable Housing Agencies
- Housing Choice Voucher (Section 8) Administrators
- Community Housing Organizations
- Nonprofit Housing Providers
- Mixed-Finance and HUD-Aligned Housing Entities
- State & Regional Housing Departments
- Supportive Housing & Community-Service Programs
- Multifamily Affordable Housing Operators
- Compliance-Driven Public Sector Housing Teams
Why Booking Ninjas
Booking Ninjas provides the operational backbone PHAs need to manage compliance-heavy, service-driven housing programs. Gain full visibility across caseloads, automate regulatory workflows, standardize resident interactions, and access reliable reporting for leadership, auditors, and community partners.
A modern, scalable platform built to strengthen governance, reduce administrative burden, and improve service delivery across all PHA operations.
How Booking Ninjas Compares to Yardi and Traditional PHA Systems
Booking Ninjas gives Public Housing Authorities a modern, streamlined alternative to legacy tools and Yardi—offering faster workflows, stronger compliance, and clear operational visibility without enterprise-level overhead.
| Traditional PHA Software |
|
Yardi | |
|---|---|---|---|
| Deployment | Installed locally with outdated UI, manual upgrades, and limited remote access. |
Cloud-native on Salesforce with fast deployment, automatic updates, and mobile access. |
Cloud or on-prem with heavier setup and longer onboarding cycles. |
| Ideal Portfolio Size | Very small PHAs with minimal automation needs. |
Small → mid → large PHAs needing flexibility and modern workflows. |
Large PHAs with enterprise-level HUD requirements. |
| Applications & Eligibility | Paper forms or spreadsheets; slow approvals and manual review. |
Digital applications, automated routing, eligibility workflows, waitlist tools. |
Comprehensive but module-heavy; requires structured training. |
| Income Verification & Recertification | Manual processes; inconsistent compliance and documentation. |
Automated verifications, reminders, document capture, audit-ready tracking. |
Strong compliance features but rigid and complex. |
| Voucher & Program Management (HCV/Section 8) | Limited support; manual calculations and fragmented tracking. |
Full HCV workflows, inspections, landlord docs, compliance monitoring. |
Deep enterprise module functionality for HCV and HUD programs. |
| Rent, Subsidy & Payment Tracking | Manual rent/subsidy calculations with high error risk. |
Automated formulas, digital payments, arrears tracking, unified ledger. |
Advanced accounting features but requires configuration. |
| Maintenance & Work Orders | Email, phone, or paper requests with no real visibility. |
Automated work orders, vendor dispatching, mobile updates, PM schedules. |
Strong maintenance suite tied to enterprise modules. |
| Inspections & Compliance | Paper inspection forms; no deficiency tracking or history. |
Digital HQS/UPCS inspections, photos, deficiency workflows, audit trails. |
Comprehensive HUD inspections but enterprise-level complexity. |
| Resident Communication | Manual calls, letters, or email without automation. |
Automated notices, alerts, reminders, inspection updates, event communication. |
Portals and notifications available depending on modules. |
| Reporting & Audit Support | Manual, slow, and error-prone reporting. |
Real-time dashboards: occupancy, compliance, arrears, inspections, KPIs. |
Extensive reporting but requires setup and configuration. |
| Customization | Very limited customization; changes are difficult. |
Highly customizable with Salesforce automation and metadata tools. |
Customization requires consultants and adds cost. |
| Integration Ecosystem | No ecosystem or very limited integrations. |
Extensive Salesforce ecosystem: finance, e-sign, BI, messaging, AI automation. |
Strong but module-based and expensive. |
| Cost & Overhead | Low initial cost but high inefficiency and manual workload. |
SaaS pricing with lower overhead and strong operational value. |
High enterprise licensing and onboarding costs. |
| Best Use Case | Small PHAs with basic workflows. |
PHAs needing automation, flexibility, and modern operational workflows. |
Large agencies requiring enterprise-grade HUD functionality. |
See How It Works
Discover how Booking Ninjas can transform your PHA operations.
Frequently Asked Questions
What is public housing authority software?
Public housing authority software centralizes applications, tenant records, inspections, payments, maintenance, and compliance workflows for public housing programs.
Who uses this type of software?
Public Housing Authorities, voucher administrators, affordable housing agencies, community housing organizations, and nonprofit housing providers.
What can this software help manage?
It manages eligibility, applications, payments, inspections, maintenance, compliance documentation, recertifications, communications, and portfolio reporting.
Does Booking Ninjas support Housing Choice Voucher (Section 8) workflows?
Yes. The platform supports HCV workflows including re-exams, inspection tracking, landlord documentation, and program compliance.
Is Booking Ninjas built on Salesforce?
Yes. Booking Ninjas is powered by Salesforce, providing enterprise-grade security, automation, integrations, and scalable infrastructure for PHA operations.