Feedback Surveys
Collect Guest Insights. Improve Your Property Management. Elevate Every Stay.
Powerful Feedback Survey Features for Property Management
Streamline guest feedback collection with comprehensive survey tools designed for hotels, vacation rentals, and property management companies.
Custom Survey Builder
Create personalized surveys with drag-and-drop questions, custom branding, and multi-language support for global guests.
Automated Distribution
Send surveys automatically via email or SMS after checkout—optimized timing to increase response rates and guest engagement.
Real-Time Analytics
Monitor responses, satisfaction scores, and sentiment trends through powerful dashboards and detailed reporting tools.
Why Use Feedback Surveys for Your Property Management Business
Discover how guest feedback surveys help you improve operations, increase bookings, and build stronger guest relationships.
Increase Guest Satisfaction
Identify pain points early, resolve issues faster, and prevent negative reviews from impacting your reputation.
Boost Revenue & Repeat Bookings
Create memorable stays that drive referrals, return guests, and higher lifetime value.
Make Data-Driven Decisions
Leverage analytics to uncover trends, improve service consistency, and elevate operational performance.
Key Benefits of BookingNinjas Feedback Surveys
Leverage advanced survey technology to collect, analyze, and act on guest feedback with precision and speed.
Seamless PMS Integration
Integrates directly with your BookingNinjas ecosystem for unified guest data and automated workflows.
Mobile-Optimized Surveys
Responsive design ensures guests complete surveys effortlessly across mobile, tablet, and desktop.
Smart Filtering & Insights
Analyze feedback by property, stay date, guest type, or custom segments for actionable insights.
Automated Alerts
Get instant notifications on critical feedback so your team can act before it impacts guest satisfaction.
Comprehensive Survey Question Types
Design high-impact feedback surveys with multiple question formats built to capture precise guest insights.
- Rating Scales — Use star ratings, NPS scores, and Likert scales to quantify guest satisfaction across every stage of the stay.
- Multiple Choice — Build structured, single-select or multi-select questions that deliver clean, standardized response data.
- Open Text Fields — Capture detailed comments, suggestions, and qualitative insights through customizable free-text inputs.
- Conditional Logic — Show tailored follow-up questions based on guest responses to create smart, personalized survey paths.
Purpose-Built for Every Operation
Flexible feedback tools engineered to support hotels, vacation rentals, and multi-property portfolios.
Hotels & Resorts
Improve room quality, service standards, and guest satisfaction with targeted post-stay surveys.
Vacation Rentals
Maintain high consistency across your rental portfolio with insights on cleanliness and amenities.
Property Management Firms
Scale guest feedback collection with centralized analytics and automated survey workflows.
Get Started With Smart Guest Feedback
Unlock real-time insights, streamline your operations, and elevate every guest experience with BookingNinjas Feedback Surveys.