Intelligent Housekeeping & Maintenance on Salesforce
Transform your back-of-house operations from a cost center into a model of efficiency.
Empower your teams with a unified, mobile-first platform for housekeeping and maintenance, where every task is tracked, automated, and seamlessly connected to your front desk and guest data within Salesforce.
Is Disconnected Operations Holding You Back?
For many property managers, back-of-house is a chaotic mix of radio calls, paper checklists, and manual updates. This inefficiency leads to critical business challenges:
Delayed Room Turnover
Wasted time between guest checkout and room readiness, directly impacting revenue and creating front desk bottlenecks.
Inconsistent Service
Manual processes lead to missed cleanings, forgotten guest requests, and a tarnished brand reputation.
Reactive Maintenance
Minor issues become major problems because there's no streamlined way to report, assign, and track maintenance tickets.
Zero Visibility
A complete lack of data on team performance, task duration, and operational costs, making it impossible to optimize.
Introducing Unified Housekeeping & Maintenance: Your Command Center on Salesforce
Move beyond the chaos with Booking Ninjas. Our integrated Housekeeping & Maintenance module centralizes all your operational tasks directly within your PMS. Because we're built on Salesforce, your teams get a real-time, 360-degree view of property status, connecting everyone from the general manager to the housekeeper on a single, reliable platform.
Streamline Your Workflow, Elevate Your Standards
Deliver flawless service and achieve operational excellence with a simple, powerful, and automated process.
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Automate Task Creation
The moment a guest checks out, a "Clean" task is automatically assigned. When a guest reports an issue via the portal, a maintenance ticket is instantly generated and routed.
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Empower Teams on Mobile
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Monitor Progress in Real-Time
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One Platform, Complete
Operational Control
Our Housekeeping & Maintenance feature is engineered to drive efficiency and accountability, all powered by the robust capabilities of Salesforce.
Mobile-First Staff Dashboard
Give your housekeepers and maintenance crew a simple, intuitive mobile interface to view their assigned tasks, checklists, and report issues on the go.
Real-Time Room Status Updates
Eliminate communication delays. As housekeepers update a room's status on their device, it's instantly reflected at the front desk, allowing for earlier check-ins and happier guests.
Automated Task Assignment
Create intelligent rules to automatically assign cleaning tasks based on staff zones or workload, ensuring fair distribution and optimal efficiency.
Integrated Maintenance Ticketing
Empower any staff member or guest to report maintenance issues directly through the system. Track every ticket from creation to resolution, complete with notes, photos, and cost tracking.
Customizable Checklists & Inspections
Standardize your quality. Build detailed, multi-step checklists for different cleaning types or maintenance tasks to ensure brand standards are met every time.
Powerful Performance Analytics
Because all data lives in Salesforce, you can finally measure what matters. Track time-per-task, monitor team productivity, and analyze maintenance trends to make data-driven decisions.
The Salesforce-Native Advantage: This is More Than a Task Manager
Competitors may offer a housekeeping module, but only Booking Ninjas offers a truly unified operational platform. This is only possible because we are built on Salesforce.
Unified Guest & Operations Data
A VIP guest's preference for extra towels can automatically be added to that room's housekeeping checklist. This is the power of a single platform.
Salesforce Flow for Automation
Escalate overdue maintenance tickets automatically. Notify the front desk when a priority room is clean. Leverage the full power of Salesforce's automation tools to design workflows competitors can't even imagine.
A Single Source
of Truth
Every cleaning task and maintenance cost is tied directly to the room and the reservation, giving you a complete P&L for every unit.
Limitless
Customization
Need to track a specific type of asset or cleaning supply? With Salesforce, you can customize the module to track anything, creating a system that fits your exact operational needs.
Built for Teams That Value Efficiency and Quality
This integrated module is essential for any property serious about streamlining operations and delivering a superior guest experience. It is ideal for:
Hotels & Resorts
Managing hundreds of rooms, complex cleaning schedules, and preventative maintenance across a large property.
Vacation Rental Agencies
Coordinating cleaning and maintenance crews across a distributed portfolio of homes to ensure guest readiness and owner satisfaction.
Serviced Apartments & Corporate Housing
Scheduling regular cleanings and responding to maintenance requests efficiently for long-stay guests.
Coworking Spaces
Ensuring a clean, professional environment by managing daily cleaning schedules and responding swiftly to member-reported facility issues.
Ready to Run Your Property with Unmatched Efficiency?
Stop wasting time with disconnected systems. Let's show you how a unified, Salesforce-native platform can revolutionize your housekeeping and maintenance operations.