From top to bottom, hotel workers need to be accessible at all times. No more missed calls waiting at the office. The digital age means customers having access to you at all times. A property management system allows you to put your work phone in your pocket. Everything you need to run your property can be accessed through your mobile device.
Additionally, a forward thinking PMS such as Booking Ninjas allows you to not only see who’s calling but also to view all prior communication with the client such as past emails, call notes, and purchase history. Issue work orders to your employees from the convenience of your phone, tablet, or laptop. Every aspect of our property software is usable on your mobile device.
A major problem hospitality businesses have had in the past, specifically in the sales department, was tracking calls when business was being done outside of the office. This would cause issues when trying to analyze factors such as call times, call length, and intel on what the call entailed. With a digital property management system, that isn’t a problem. Since you can access the full pms on your mobile device, all work calls are tracked and can be recorded. This also helps AI features accurately analyze call data and create smart suggestions for your property business.
An added benefit to going digital is the ability to transfer a call from your office phone to your mobile device seamlessly. There’s no more hanging up on a client while you run down to your car at the end of a work day. This way, clients don’t have your personal number and you can keep business relationships professional.