How to Become a Property Manager? Complete Guide 2020 thumbnail picture
  13 Nov 2020
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How to Become a Property Manager? Complete Guide 2020


Whether you want to start a hotel business, build an event center, manage a senior living residence, or run a country club, there are important steps to becoming a successful property manager. A property’s value can significantly change depending on the person running it; if you are considering buying property and entering into the business market with it, then there are a few things you should be prepared for. We’ll cover the basics of property management in this article and provide you with a few tips to help you get started in this line of business. 

What does a property manager do?

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Generally speaking, a property manager maintains their real estate and takes care of the business details that come with it. For example, if a property manager is in charge of an apartment complex, they are tasked with making sure that the property is running smoothly, residents’ requests and concerns are taken care of, amenities and services are operating well, and rent is collected. Property managers can delegate specific tasks to other employees, but ultimately, they are the head of the entire operation. 

A property manager can also be the owner of a property, but sometimes they are different people. An owner of a hotel may hire someone to oversee the day-to-day maintenance of the hotel (or many hotels) so that they can focus on other things. It is also normal for the landlord to be the property manager themselves; it really depends on the size of the property as well as what the landlord or owner has time for, considering the nature and scope of property management.

What does it take to become a property manager?

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You will most likely need some licenses and certifications in order to start; however, it does depend on your state as to what exactly is required. You may have to complete some coursework before your exam, but in order to be a property manager, you will have to complete your state’s Real Estate Licensing Examination. 

As far as certifications, it won’t be necessarily required in order to become a property manager, but it would be wise to consider. You can pursue a couple of options here, such as the National Apartment Leasing Professional (NALP), the Certified Apartment Manager (CAM), the Certified Property Manager (CPM), or even the Master Property Manager (MPM). Each certification has its own requirements in order to complete it, and they usually consist of functions that include consistent monitoring of employees, implementation of maintenance programs, property inspections, designing a record keeping system, and many others within a certain time frame.

Official markers aside, there are some personal skills that are required for this type of job. In order to be a successful property manager, you must have strong communication and relationships with your customers as well as employees, an exceptional understanding of marketing and organizing, and quick response times. Property management is more than working with rooms and numbers, you must be able to quickly and efficiently work with guests to meet their needs while maintaining a healthy work environment for your employees.

How do I start?

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You may need to seek out entry-level positions at real estate agencies or residential properties; depending on what particularly you’d like to do, you need to look for job openings that cover the duties or functions that you want. Working with real estate agencies will get you some experience in specific areas of real estate and having a network of agents can help you land some jobs as well. However, if you lean more towards residential property management, then try to get some experience in housing administration, retirement facilities, or government-subsidized public housing to get yourself at the top of someone’s hire list.

After you land your first property management job, see what works best for you. Is there a particular area in property management that you thrive in? Do you understand the inner workings of a specialized property grouping more than others? Find what complements your skills and presents your challenges to keep you engaged. 

Further tips:

- Stay up to date on current trends and practices in your area of property management

- Always look for courses and certifications to help you freshen up your skills

- Check with your property management company to see if there are any ways to further your knowledge and expertise through workshops and seminars

- Don’t be afraid to branch out to other types of property management; you may find your niche

Booking Ninjas can help

Booking Ninjas not only offers a PMS but many other property management products in order to present managers of all types of properties best conduct their functions and responsibilities. Check out our tour page which lists all of the different features that you can add-on to our PMS, including our Room Rate Controller, Einstein Analytics, Advanced Payment Features, and Access Control. We aim to make property management easier for you!