Twilio Flex allows users to take complete control of their contact centers with highly beneficial options at their disposal. One of the benefits is the ability to customize control centers to the preferences of the user. Easily add remote agents, new channels, ‘chat-bots’ and Interactive Voice Response (IVR), all to your specific preferences. There are no limits with Twilio Flex. Users love the freedom to easily create, change or extend every part of their contact centers.
The ability of Twilio Flex to deploy a 100% cloud-based contact center in less than a week is unparalleled in the business. Regardless of communication method or how many different methods a user chooses to deploy within a created contact center, all communications remain encompassed within one interface. In the past, users could only serve one customer, in one channel, and on one screen, which made communication more time-consuming and took away from the customer experience.
Now Twilio Flex enables users with the ability to manage tasks across multiple channels, all from one interface. Users save valuable time serving customers without being boxed into a channel or spread thin across dozens of tabs at once.
The rapid turnaround time from building communication centers to going-live with ‘Flex’ is also not altered by the amount of channels integrated. Twilio Flex offers the widest breadth of digital channels amongst its competition, which incredibly reduces costs and doesn’t affect turnaround time. Flex users have reported saving 34% on contact center operational costs and continue to rave about the speed with which Twilio Flex can launch its contact centers.
Twilio Flex features an intelligent workflow engine, which means any interaction flowing through a ‘Flex’ communication center is fully customizable using Studio, Twilio’s visual workflow editor. ‘Flex’ users can easily organize and align conversations in any order or layout that suits their eye. Booking Ninjas PMS features become more valuable to customers as a result of increased user efficiency created by Twilio Flex’s Studio visual workflow editor. Each user customizing their communication centers multiplies efficiency at an exponential rate.
Twilio Flex allows users to create, modify, share and consume reports with drag and drop ease. Pre-built dashboards, email alerts with configurable thresholds, and instantly assembled report emails are all exciting benefits included for maximum transparency and collaboration amongst users within a communication system.