What does the grid do?
You can monitor what gets booked, for how long, and whether it is recurring. You and your employees can book on their end for customers, and guests can also access this availability grid on their own mobile devices.
On the guest’s version of the platform, they can seamlessly access availability times for your hotel’s spa, boutique, restaurant, gym, or even basketball courts. With the ability to access your hotel’s schedule and available times, guests can plan their day accordingly and not have to worry about getting on the schedule.
Can it work for my property?
Does your business book reservations? Then yes! A gym with tennis and racquetball courts can benefit from a reservation schedule, especially if regulars can book themselves a court on a weekly or daily basis. If your spa has rooms and massage therapists to schedule, then consider our availability grid. Customers can easily access your portal and book themselves with no hassle to you - or them.
What will my guests see?
On your guests’ side, they will encounter what you want them to; you decide how you want clients to engage with your availability grid. Clients will appreciate the thoughtfulness that goes into online scheduling, especially if it saves them time from making an appointment over the phone or in person. For example, if you choose to schedule same-day reservations, guests will be on the lookout for openings themselves, making it easier for you to replace missed or canceled appointments. Once a guest understands how your availability grid works, they will continue to make use of it. On top of that, your guest’s preferences will be noticed, stored, and utilized to make their experience even more personal.
Any other benefits?
Your staff’s time is better maximized with the availability grid; instead of spending time calling guests or answering phone calls, they can rely on the grid to do that and focus on other tasks. Even if you have staff specifically for customer service and bookings, they can devote their time to other pressing matters and solve issues more efficiently.
With online scheduling, you can receive payments faster. Customers can pay ahead of time as they schedule a reservation, allowing you access to revenue as soon as they book a service or room. Online payment can also be easier for the customer, and they will appreciate the efficiency.
The availability grid and reservation management system can be accessed 24/7, letting your clients schedule a reservation whenever they want. Instead of having to wait to call during business hours, customers can make an appointment for themselves as soon as the thought crosses their mind.