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Bookingninjas Property Management System
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How To Improve Your Hotel's Customer Service

03 Apr 2020 82 views

Over the course of the past couple of months, we’ve talked about the benefits that the Booking Ninjas software provides to your hospitality business as well as our partnership with Salesforce. Now, for our next blog series we’re going to start applying those benefits to typical scenarios properties run into in the hospitality industry. In this blog we’re going to focus on customer service. Also, if you haven’t already, check out our video series on Salesforce and how the digital solution company can help grow your property management business.

One of the reasons we are the best property management software for improving hotel customer service is because our business model is based on the principle that our customer's success directly correlates to our success. The hospitality industry is all about making your guests feel taken care of to the highest degree. But yet, a lot of property managers feel that their customer service is lacking. They are often quick to pass the blame to their front desk agents or customer service reps but the truth is, maybe it's less of an employee problem and more of an infrastructure issue. Allow me to explain. 

Suppose a guest arrives at your hotel. Your front desk agent takes care of the check-in process efficiently and with a friendly, warm demeanor. He's treated well for the duration of his stay with no complaints. But for some reason, he never stays at your hotel again. What happened? 

Well you later find out that the following week, this man stayed at that new hotel down the street, and not only that, he became a rewards member with them! You decide to see for yourself what all the fuss is about. You go to their website and see that they offer 15% off for first time visitors. You book a room. You're thinking about getting there an hour before check-in because you've heard that their hotel is in high demand. But before you leave, you receive an email that your mobile key is available to download. Now you don't have to wait in the lobby. You can just go right up to your room without having to talk to a single soul. You enter the room - It's the perfect temperature. That's strange because you like it abnormally cool and usually need to turn down the thermostat. Then, you get a message on the hotel app asking if you need anything. 

This is great customer service in 2020. What do all these features have in common? Advanced technology. AI has made a huge splash in the hotel industry over the past couple years. And for one main reason - customization. Our PMS helps property managers cater to their guest's needs, improving hotel customer service. When you first implement Booking Ninjas to your property, you give the software all the data from your hotel's history. Then our PMS does the rest of the work for you, instantly analyzing the data and providing you with the most valuable information for your hotel. This feature will enable you to view your guest's preferences before they ever step foot in your hotel. It will also allow you to see what marketing method is most effective for your hotel so you can focus your time and resources on making that particular campaign as strong as possible. One of our core values here at Booking Ninjas is innovation, constantly making improvements to our Salesforce PMS to keep our clients ahead of the curb and enable them to adapt to the 4th Industrial Revolution

We are the only cloud-based Hotel PMS that can digitally transform your property management business to the fourth Industrial Revolution and make your hotel more appealing to the average 2020 traveler. We’ve been at the forefront of advanced software technology since our inception, enhanced by being the first and only PMS to have an official partnership with Salesforce. There are countless benefits to implementing our property management software to your hotel, which you can find in our Feature Spotlight page. Stay tuned for more blogs on how you can improve every department of your hotel. 

If you enjoyed this blog, sign up to our email list and we’ll notify you when a new blog is posted. If you know someone who manages property, learn more about our property management system as well as the option to try out a demo version of our software! Of course, there are plenty of other great PMS features that you can learn about at bookingninjas.com. 

Also be sure to check out our YouTube channel which provides weekly videos detailing the benefits of the Booking Ninjas property management system!