Comparing popular property management software

Your goal is to put smiles on the faces of your guests, tenants, and employees. You need the right software for this mission—technology that juggles a diverse set of capabilities seamlessly. Today’s users also expect their property management systems to:

Be cloud and mobile accessible
Run without friction

Below is a comparison matrix that evaluates several of the popular property management solutions in today’s marketplace. The capabilities have strong, medium, and weak ratings based on interpretations of data and reviews listed on Capterra and

Check out the following grid to see how today’s solutions stack up against each other.

- Weak - Medium - Strong
Affordable Pricing Structure Integration Capabilities Ease- of-use Responsive customer/ tech support Ease-of Installation Clear user interface Clear user interface Available training options Artificial intelligence capabilities Cloud infrastructure Mobile apps and infrastructure All-in-one Capabilities Security

Users today want their pms systems to be the equivalent of a Swiss Army knife. Some of the expected functionalities include:

Rent collection, payment processing, and reservation management.
Repair and maintenance service monitoring, as well as mortgage and utility payments.
Accounting and reporting.

Of course, the right solution also needs to fulfill base-level expectations of being intuitive, user-friendly, affordable, and device-agnostic—accessible at any time on any platform. Users need to find a software that checks all of the boxes.

The biggest name on the grid is Oracle, for its ‘Opera’ Property Management System.

But it’s worth noting that a famous name doesn’t always equal customer satisfaction.

  • Opera earned a collective 1-star rating (out of 5 stars) from over 50 reviewers on
  • On Capterra, reviewers complained about the poor-quality tech support and outdated design and functionality.
  • One reviewer flat-out stated, “My primary goal is to get both our hotels off the platform and never use another Oracle product again. Good riddance to bad rubbish!”

Though Oracle is well-known for its own database and enterprise products, Opera is likely a lower-priority product for the company.

Then there are newer solutions like Mews, which generally scored high across the board and received a 5/5 rating on Capterra.

  • However, its newness may work against it, as customers note its lack of integration capabilities and their struggle to keep up with constant updates.
  • Other solutions like Cloudbeds may have a number of capabilities but no mobile app or compatibility with iOs and/or Android devices, which significantly reduces customer reach.
  • Additionally, the systems where users complained about frequent crashing earned low ratings for security.
  • One positive trend was that most of these solutions had plenty of software training options available for independent learning.
However, nearly all of these solutions are missing a key component: an underlying Salesforce platform. Which software has it?

Since BookingNinjas is a Salesforce partner, it has access to the newest platform updates first and use it to innovate the customer experience. The software is also able to leverage Salesforce’s Einstein AI to provide the best customer insight possible.

So which software is right for you? Ultimately, you’ll need to determine what meets the unique needs of your business. Are you working with a tight budget or do you have some runway? Is your company a lean operation or a large enterprise? Do you need a tool with a significant number of integration capabilities? Well-known, long-standing market incumbents might not cut it—newer, more agile solutions may have what you need to satisfy the consumers of today.