Booking Ninjas Mailbag - 5 Frequently Asked Questions
We’re taking a look at some of the most frequently asked questions from property managers and professionals interested in Booking Ninjas. From what is a property management system to how Booking Ninjas can optimize the operation of your business, check out our answers below.
What is a property management system?
Over the past few decades the scope and functionality of PMS systems have grown from simple property tracking applications to more advanced digital solutions that optimize operations. Cloud-based technologies continue to increase efficiency by centralizing records that can be accessed from multiple devices. All aspects of a property management business including, but not limited to, booking, occupancy and use, telephone system and POS integration, event planning, supply and personnel management, can be overseen from a professional PMS system. Advanced solutions are also available that can provide in-depth analysis and automation of certain tasks, creating more opportunities for staff to focus on the core business.
What is Salesforce?
Salesforce is an American-based software company that provides cloud-computing solutions for businesses. They are the world’s most trusted customer relationship management (CRM) platform, enabling companies to connect with their customers (and potential customers) through customer service, marketing, sales, commerce, and IT. Over 150,000 companies of varying sizes utilize Salesforce solutions to help manage and grow their business.
Salesforce also provides an array of enterprise applications that can help companies leverage their data into solutions for their business. These applications can focus on customer service, marketing automation, data analysis, and website/application development, among other uses. Through Salesforce AppExchange, businesses have access to tools and consultants that enable them to integrate or develop powerful solutions that tackle everything from mundane daily tasks to highly specific functions unique to individual businesses.
What makes Booking Ninjas stand out from competitors?
As the only PMS system partnered with Salesforce, Booking Ninjas combines a best-in-class cloud-based PMS system with the added benefits of the world’s most trusted CRM. This partnership means that Booking Ninjas acts as a centralized platform to manage your business that can be accessed from anywhere. Bookings, staffing, sales, marketing, and guest relations are all accessible in real-time from anywhere in the world and through one platform. Centralizing these functions also means that data can be easily exchanged between them so that information is never lost between departments guaranteeing more satisfied customers and a well-informed staff.
The Booking Ninjas approach to PMS has several other benefits that make it stand out from the competition. Your data is stored in high-performance servers making sure that information is quick to retrieve, both for you and your customers. Updates and upgrades are pushed out to users seamlessly meaning that you always have access to the most up-to-date and best technology without having to manually implement new features across multiple locations. Booking Ninjas is scalable and integratable, meaning that you can customize the system to fit your property’s specific use cases. All these features combine into an easy to use interface that allows you and your team to work more efficiently than any other PMS solution on the market.
Why do I need a property management system?
A well implemented PMS system makes your life easier and your customers happier. Today’s consumers expect fast, reliable, and consistent experiences that work across an array of devices and platforms. A PMS system helps your business meet and exceed these demands. Implementing a PMS system like Booking Ninjas turns customers’ expectations into your solutions by integrating all aspects of your business together. Information on customers gets to the right employees at the right time and can even be used to set up automated tasks that demonstrate an extra level of care to customers.
The increased functionality of a PMS system reduces redundancies and unnecessary work loads. Clearly see exactly how your properties are being used and translate that into appropriate action. Secure the financial health of your business by offering fast and secure transactions at all points of contact and maintain excellent records within the system for easy accounting. A property management system simplifies tasks that usually took days or weeks to complete and frees up your staff to focus on what matters.
What kind of properties is the Booking Ninjas app applicable to?
While the biggest business sector implementing PMS systems is hotels and resorts, there are several other industries that can benefit from the suite of digital solutions available through Booking Ninjas. Nonprofits, hostels, and restaurants benefit from our advanced booking tools and exceptional customer service platform. Real estate and property managers have additional tools that can help them to manage contracts, invoices, and payments. Facilities managers such as operators of country clubs, coworking spaces, self-storage, student housing, and parking facilities can manage and maintain all their assets from our cloud-based platform, as well as, oversee staff operations, update amenities and resources, and manage payments.
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