What is Booking Ninjas?
Booking Ninjas is an all-in-one Property Management System built natively on Salesforce. It centralizes operations, reservations, payments, and guest experience into one intelligent platform.
Who uses Booking Ninjas?
Hotels, vacation rentals, coworking spaces, student housing, gyms, and any property business managing guests, members, or spaces at scale.
What makes Booking Ninjas different?
It’s built on the world’s #1 enterprise cloud — Salesforce — giving unmatched security, automation, and integration power.
Does Booking Ninjas include a booking engine?
Yes. Our booking engine connects directly to your PMS, allowing real-time availability, pricing, and reservations — without third-party dependency.
Can I manage multiple properties?
Absolutely. Manage all properties, rates, and teams from a single control panel.
Does it support POS and payments?
Yes. Integrated POS and payment modules streamline every transaction from booking to checkout.
Can it automate tasks?
Yes. Automations handle reservations, reminders, billing, and reports — freeing your team to focus on guests.
How long does implementation take?
Most clients go live within 30–60 days, depending on data import and customization.
Do I need Salesforce experience?
No. We set it up for you and train your team. You gain Salesforce’s power without needing to be an expert.
Can you migrate my data?
Yes. We migrate reservations, accounts, and property data securely and accurately.
How secure is Booking Ninjas?
It’s built on Salesforce infrastructure — compliant with GDPR, SOC 2, ISO 27001, and trusted by Fortune 500 enterprises.
Is my data backed up?
Yes. Data is encrypted, backed up automatically, and hosted on redundant global servers.
What uptime can I expect?
99.9% uptime backed by Salesforce’s global cloud network.
Can I integrate Booking Ninjas with my website or tools?
Yes. We integrate with APIs, payment gateways, channel managers, and marketing tools.
Does it scale with business growth?
Effortlessly. From one property to a global portfolio, the platform adapts and grows with you.
Is it customizable?
Fully. Every workflow, field, and dashboard can be tailored to your operation.
What kind of support do you offer?
24/7 customer success and technical support through chat, email, and video sessions.
Do you provide training?
Yes. We onboard your team and provide continuous learning resources through our Academy.
Is there a dedicated account manager?
Yes. Each client has a success partner who ensures smooth implementation and ongoing growth.
How is pricing structured?
We offer modular monthly plans — based on your property type and number of units. You pay only for what you need.
Are there setup fees?
Yes, for initial implementation and data migration. It ensures a fast and seamless start.
Can I scale up later?
Anytime. You can add modules, users, or properties as your business expands.
What’s Booking Ninjas’ long-term vision?
To empower every property business with enterprise-level intelligence — once reserved for global brands.
Why Salesforce?
It’s the most trusted CRM in the world, powering millions of business applications with unmatched reliability and innovation.
How does Booking Ninjas help me stay ahead?
Through automation, analytics, and scalability — so your operation runs smoother, smarter, and faster every day.
How does Booking Ninjas use AI?
AI powers forecasting, dynamic pricing, guest insights, and task automation. It reduces manual work and improves decision-making across every department.
What does “agentic” mean in Booking Ninjas?
Agentic means autonomous. Our platform doesn’t just respond — it acts. It analyzes, decides, and executes operational tasks without constant human input.
Can AI personalize guest experiences?
Yes. The system learns guest patterns to deliver tailored communication, offers, and service — at scale.
Is AI optional or built-in?
It’s built-in. You can enable or expand it per module. Every customer benefits from AI readiness out of the box.
How does AI help property owners directly?
It identifies revenue leaks, predicts occupancy trends, and suggests actions — turning data into performance.